Client Assistance Program
LocationClient Assistance Program100 N 1st Street, 1st Floor West Springfield, IL 62702 |
Mailing AddressClient Assistance Program 100 N 1st Street, 1st Floor West Springfield, IL 62702 |
Telephone Numbers and Contact informationPhone: (800) 641-3929 Toll-freeWeb Page: None Listed Email: dhscap@dhs.state.il.us | |
Program Details
Operating Agency: Hotline Numbers (Professional )
Person In Charge:
Hours: Monday-Friday 8:30 AM-5:00 PM
Eligibility:
Fees:
Intake Process:
Service Area:
Handicap Accessibility: Not Applicable
Program/Service Notes
What services are offered? CAP will: Assist individuals with problems they experience in seeking or receiving services. Try to resolve issues at the lowest possible level (such as the local office), using advocacy skills, dispute resolution, and negotiation. Assist or represent individuals in their appeals of decisions regarding services and, if necessary, represent them in court. Work with the department, community groups, and advocacy organizations to resolve system problems. Provide public education programs on the rights of individuals with disabilities and other related areas. Provide information and referral to related services authorities.