Federal Citizen Information Center

Program Details

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Hours: 8:00 AM-8:00 PM Eastern time Monday through Friday, except Federal holidays

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For years, consumers have written to Pueblo, Colorado 81009 for timely, practical information they trust. Now you can get this great information in the format that best suits your needs - in print, over the phone or on the web. The Federal Citizen Information Center provides the answer to questions about the Federal government and everyday consumer issues whether citizens write, call or log on. Learn more about Pueblo, Colorado "A City of Excellence". What is the Federal Citizen Information Center? For over 30 years, the Federal Citizen Information Center (FCIC) has been a trusted one-stop source for answers to questions about consumer problems and government services. Consumers can get the information they need in three ways: by calling toll-free 1 (800) FED-INFO, through printed publications, or through information posted on FCIC's family of websites: www.usa.gov www.gobiernousa.gov www.gorgab.gov www.pueblo.gsa.gov www.kids.gov www.consumeraction.gov Can't find what you're looking for? Just e-mail us! 1 (800) FED-INFO FCIC manages a toll-free National Contact Center with specially trained staff to answer questions in English and Spanish about all aspects of the Federal government. The public can get help by calling toll-free 1 (800) FED-INFO (1-800-333-4636) between 8 AM and 8 PM Eastern Time to speak to a live agent. Recorded information on popular topics is available around the clock. You can also search our online database at www.info.gov. USA.gov USA.gov is the "Front Door" to government information, services, and transactions. This site pulls together more than 180 million Federal, state, and local government web pages. Here, citizens can get easy-to-understand information and services from the government 24 hours a day, seven days a week. They can also use an e-mail form to send questions and comments in English and Spanish for a response within two business days. The public can use USA.gov's Citizen's Gateway information on such topics as Social Security, filing taxes, buying surplus Federal property, and more. The Business Gateway links to information on business opportunities, laws, and regulations. The Government Gateway connects to important resources for Federal, state, local, and tribal governments. Pueblo.gsa.gov At www.pueblo.gsa.gov, consumers can read, print out, or save the current Consumer Information Catalog and the full text of all the publications listed in it. Consumers can access additional information on a wide range of subjects by clicking on different topic headings. Hundreds of publications, the latest product recalls and scams, updates of consumer news from various Federal agencies, and a calendar of consumer- related events are also available. The public can also sign up for our FEDINFO e-newsletter from Pueblo. The e-newsletter delivers updates on the newest publications and information available from FCIC straight to consumers' e-mail in boxes. Kids.gov Kids.gov is the official interagency children's portal to the U.S. government. The site features more than 400 kid-friendly links in one easy-to-find place. Links are organized by topic area and by whether they are a government agency, school, private or commercial organization. The links are safe and age-appropriate. Kids can learn about everything from fighting crime and exploring the world to music and space. And the "Homework" section links them directly to the best reference and homework help sites on the Internet. Consumer Action Handbook Published continuously since 1979, the Consumer Action Handbook is one of the most helpful and popular consumer resources. This 176-page guide is designed to help citizens find the best and most direct source for assistance with their consumer problems and questions. The Handbook offers tips on topics such as buying and leasing cars, protecting against fraud, and shopping from home. It also includes a sample complaint letter that consumers can use as a guide for their own letter, fax, or e-mail. The Handbook has thousands of names, addresses, phone numbers, and e-mail addresses for Better Business Bureaus, corporate consumer contacts and state, county, and city government consumer protection offices. Citizens can access the the Handbook online at www.consumeraction.gov. The website has easy-to-follow links to the most useful Federal websites; state, local and county consumer agencies; consumer organizations; and corporations and trade associations with ongoing consumer programs. Consumer Information Catalog The Government Printing Office facility in Pueblo, Colorado, is the home of the Consumer Information Catalog. The Catalog is published four times a year and contains descriptive listings of about 200 free or low-cost Federal publications. The publications are also available online at www.pueblo.gsa.gov. Topics include health, Federal benefits, money management, housing, employment, small business, education, food and nutrition, cars, travel, consumer protection and more. The Catalog is available through schools, libraries, consumer groups, Federal offices with large numbers of visitors, Congressional offices and in response to individual requests. If you would like a free copy of the Consumer Information Catalog, write to Catalog, Pueblo, Colorado 81009, or call 1-888-8PUEBLO (that's 1-888-878-3256). You can also order a Catalog online at FCIC's web site: www.pueblo.gsa.gov. Groups and individuals who wish to receive free copies of the Consumer Information Catalog each quarter may enter their name and address to the FCIC Subscription List. Resources In Spanish FCIC also publishes the Lista de publicaciones federales en español para el consumidor, which gives ordering information for nearly 200 free federal publications available in Spanish. For a free copy, write to Lista, Pueblo, Colorado 81009, or call 1-888-8 PUEBLO (that's 1-888-878-3256). Citizens can also access FCIC's Spanish Resources web page at www.pueblo.gsa.gov/spanish. This page links the public to nearly 200 Federal Spanishlanguage websites, including www.espanol.gov. Also www.gobiernoUSA.gov is the Spanish version of USA.gov. Information Development The Federal Citizen Information Center is focused on answering citizens' questions about the Federal government and everyday consumer issues. FCIC watches emerging consumer issues and topics and regularly reviews new information coming from Federal agencies and consumer organizations. Whether its new information to be posted on FCIC's websites or publications to be listed in the Consumer Information Catalog, criteria include timeliness, clarity, cost, and relevance to consumers' everyday needs. When new issues need to be addressed, or earlier information updated, FCIC works with the appropriate Federal agency to develop and provide new publications and to make sure that web articles and links are up-to-date. Publication suggestions from consumers are also welcomed and appreciated. See the FCIC fact sheet Services for Agencies for more details. Cooperative Publishing Although the majority of publications listed in the Consumer Information Catalog are developed by Federal agencies alone, some are produced jointly by government and private industry. FCIC's criteria for cooperative publications provide that the publication must: receive the endorsement of the appropriate Federal agency; clearly indicate that it is a joint government / industry effort; be an unbiased, objective presentation with clear labeling of industry and government positions whenever present; be free of advertising or promotional messages; and give permission for reprinting by educational and nonprofit groups See the FCIC fact sheet Industry and Government: Publishing Together for more details. Delivering Information through the Media The Federal Citizen Information Center works with the national media, such as Family Circle, the Associated Press and Parade to highlight consumer information in articles and feature stories. FCIC develops unique press releases for specific consumer topics and tailors the media mailing list for each release to target appropriate media outlets. The releases are available in hard copy and in electronic form via FCIC's Media E-mail List. Each year, the Federal Citizen Information Center produces public service advertising for television, radio and print media. The TV and radio spots are available in 60, 30, 20, 15, and 10 second lengths. The TV spots are available on 3/4", 1" and Beta SP tapes. The radio spots are available on CDs and as live-announcer scripts. The eye-catching print ads come in 20 different sizes, ranging from on-half column inch to a full page. FCIC can satisfy any special printing or electronic requirements for print ads.

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